OWNER AND RESPONSIBLE FOR THE CONTENT

Alps Solution Ltd.

Via dell`Adige 11
39040 Cortaccia (BZ)
South Tyrol - Italy

info@no-spam.alps-solution.no-spam.it

Tel (+39) 391 4560215

VAT No.: 03193600214

Mandatory information according to EU Regulation No. 524/2013 of the European Parliament and Council. Platform for the Online Settlement of Consumer Disputes (ODR) of the European Commission: ec.europa.eu/consumers/odr

Image material

© Alps Solution GmbH
© www.shutterstock.com // 644665732 – 9dream studio // 332963918 – ESB Professional // 1223884579 – fizkes // 434041438 – Jacob Lund // 429198295 – Alliance Images // 256688827 – Mark McElroy 
© www.pexels.com

Links

All external links were checked for illegal content at the time of link creation. We are not responsible for these links in any way. The content on this website is protected and may not be copied in any way without our permission.

ONLINE ARBITRATION

For the consumer disputes arising from this contract in connection with the online sale of goods and services between Alps Solution Ltd. and a consumer, we guarantee already now our participation in the procedure for alternative dispute resolution at the ADR center "Onlineschlichter.it": Zwölfmalgreiner Str. 239100 Bolzano (BZ), Tel. 0471-975597, Fax 0471-979914.

The complaint to Onlineschlichter.it can be submitted through the website www.onlineschlichter.it. The complaint can also be submitted through the ODR platform of the European Commission at http://ec.europa.eu/odr. Mail info@no-spam.onlineschlichter.no-spam.it, Website www.onlineschlichter.it

Privacy policy - Cookie policy

Thank you for visiting our website. The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

As a rule, it is possible to use our website without providing personal data. Insofar as personal data (for example name, address or e-mail addresses) is collected on our pages, this is always done, as far as possible, on a voluntary basis. This data will not be passed on to third parties.

Since new technologies and the continuous development of this website may result in changes to this data protection declaration, we recommend that you read it again at regular intervals.

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find his contact details in the imprint of this website.

What personal data do we collect from you?

For inquiries, at least the full name of the inquirer, his place of residence, his e-mail address and his telephone number are required.

The payment data to be provided during payment, such as the name of the account or card holder and account or card numbers, are forwarded to the respective payment service provider or bank for payment processing.

If you do not provide us with this data, we may refuse to cooperate.

Additional information such as age, gender and place of birth may be requested during registration. In addition, for marketing purposes, we may ask you about the purpose of your request and ask you to provide us with your email address for sending offers or newsletters. This information is voluntary and not a condition of working with us.

How do we collect your data?

On the one hand, your data is collected by you providing it to us. This can be, for example, data that you enter in a contact form.

Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g. Internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.

What do we use your data for?

We use the data transmitted to us in order to be able to respond personally to your inquiry and possibly to prepare an offer. If you have registered for the e-mail newsletter or to receive offers, we use your data to inform you regularly about our offers and promotions.

Access to personal data is only granted to those persons who are informed about the legal provisions on data protection and who have undertaken to comply with them in accordance with the applicable legal provisions. Access to the data by these persons is in each case only to the extent necessary for the performance of the contractual relationship.

Where is your data stored?

Your personal data is stored on our servers within the European Union.

What rights do you have regarding your data?

You have the right at any time to receive information free of charge about the origin, recipient and purpose of your stored personal data. You also have a right to demand the correction, blocking or deletion of this data. For this purpose, as well as for further questions on the subject of data protection, you can contact us at any time at the address given in the imprint. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

Children and young people

Persons under the age of 18 should not transmit any personal data to us without the consent of their parents or legal guardians. We do not request personal data from children and young people, do not collect it and do not pass it on to third parties.

Access data

We, the website operator or page provider, collect data about accesses to the website based on our legitimate interest and store them as "server log files" on the server of the website. The following data is logged in this way:

• Visited website
• Time at the time of access
• Amount of data sent in bytes
• Source/reference from which you came to the site
• Browser used
• Operating system used
• IP address used

The server log files are stored for a maximum of 3 days and then deleted. The data is stored for security reasons, e.g. to be able to clarify cases of abuse. If data must be retained for evidentiary reasons, it is exempt from deletion until the incident has been finally clarified.

Reach measurement & cookies

This website uses cookies for pseudonymized reach measurement, which are transmitted to the user's browser either by our server or the server of a third party. Cookies are small files that are stored on your terminal device. Your browser accesses these files. The use of cookies increases the user-friendliness and security of this website. If you do not want cookies to be stored on your end device for range measurement, you can object to the use of these files here:

• Cookie deactivation page of the network advertising initiative: http://optout.networkadvertising.org/?c=1#!/
• Cookie deactivation page of the US website: http://optout.aboutads.info/?c=2#!/
• Cookie deactivation page of the European website: http://optout.networkadvertising.org/?c=1#!/

Popular browsers offer the setting option to not allow cookies. Note: It is not guaranteed that you will be able to access all functions of this website without restrictions if you set the appropriate preferences.

Collection and processing of personal data

The website operator never collects, uses or discloses your personal data to third parties. Personal data is any information that can be used to identify you and can be traced back to you - for example, your name, e-mail address and telephone number.

You can also visit this website without providing any personal information. However, in order to improve our online services, we store (without personal reference) your access data to this website. This access data includes, for example, the file you requested or the name of your Internet provider. By anonymizing the data, it is not possible to draw conclusions about your person.

Contact options (contact form / support / e-mail)

On our website there is the possibility to contact us by e-mail / contact form. In this context, personal data from you will be stored and processed for the purpose of communication. The data collected for this purpose (name, address, telephone number, e-mail address, IP address) will not be disclosed to third parties. A combination of the data with other data collected on this website does not take place.

Newsletter data

If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Further data will not be collected. We use this data exclusively for sending the requested information and do not pass it on to third parties.

You can revoke your consent to the storage of the data, the e-mail address and their use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter.

Handling of contact data

If you contact us as the website operator through the contact options offered, your details will be stored so that they can be used to process and respond to your request. This data will not be passed on to third parties.

Google Analytics and IP anonymization

Due to our legitimate interests, this website uses the "Google Analytics" service, which is offered by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA), to optimize and analyze our online offering. The service (Google Analytics) uses "cookies" - text files that are stored on your terminal device. The information collected by the cookies is usually sent to a Google server in the USA and stored there. The retention of user and event data do not expire automatically. Google LLC complies with European data protection law and is certified under the Privacy Shield agreement: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.

We have activated the IP anonymization function on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

The data collected by Google on our behalf is used to evaluate the use of our online offering by individual users, for example, to create reports on website activity in order to improve our online offering.

You have the option of preventing cookies from being stored on your device by making the appropriate settings in your browser. It is not guaranteed that you can access all functions of this website without restrictions if your browser does not allow cookies.

Furthermore, you can use a browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to and used by Google Inc. The following link will take you to the corresponding plugin: tools.google.com/dlpage/gaoptout.

Alternatively, you can prevent Google Analytics from collecting data about you within this website by clicking on this link Deactivate Google Analytics. By clicking on the above link, you will download an "opt-out cookie". Your browser must therefore generally allow the storage of cookies for this purpose. If you delete your cookies regularly, you will need to click on the link again each time you visit this website.

Here you can find more information about the use of data by Google Inc:

• https://policies.google.com/privacy/partners?hl=de (data collected by Google partners).
• https://adssettings.google.de/authenticated (settings about advertisements displayed to you)
• https://policies.google.com/technologies/ads?hl=de (use of cookies in ads)

Use of Google ReCaptcha

We use "Google reCAPTCHA" on our website, a service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as: "Google"). Google reCAPTCHA stores and processes information about your user behavior on our website. For this purpose, Google reCAPTCHA uses, among other things, cookies, i.e. small text files that are stored locally in the cache of your web browser on your terminal device and that enable an analysis of your use of our website. We use Google reCAPTCHA to check whether the input is made by a human or abusively by automated, machine processing. This is also our legitimate interest in processing the above information. The IP address transmitted as part of Google reCAPTCHA is not merged with other data from Google, unless you are logged into your Google account at the time of using Google reCAPTCHA. If you want to prevent this transmission and storage of data about you and your behavior on our website by Google, you must log out of Google before you visit our site or use Google reCAPTCHA.

Use of Google Maps

This website uses Google Maps to display maps and to create directions. Google Maps is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By using this website, you consent to the collection, processing and use of automatically collected data and data provided by you by Google, one of its agents, or third parties. The terms of use for Google Maps can be found under the terms of use for Google Maps. For more information about Google Maps, please see Google's Privacy Policy and Terms of Use at policies.google.com/privacy.

YouTube

Our website uses plugins from the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used in the interest of an appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. For more information on the handling of user data, please refer to YouTube's privacy policy at: https://www.google.de/intl/de/policies/privacy

Google Web Fonts

This site uses so-called web fonts provided by Google for the uniform display of fonts. When you call up a page, your browser loads the required web fonts into its browser cache in order to display texts and fonts correctly. For this purpose, the browser you are using must connect to Google's servers. This enables Google to know that our website has been accessed via your IP address. Google Web Fonts are used in the interest of a uniform and appealing presentation of our online offers. If your browser does not support web fonts, a standard font will be used by your computer. You can find more information about Google Web Fonts at developers.google.com/fonts/faq and in Google's privacy policy:

Use of social media plugins from Facebook.

Due to our legitimate interest in the analysis, optimization and operation of our online offer (within the meaning of Art. 6 para. 1 lit. f. DSGVO), this website uses the Facebook social plugin, which is operated by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). The integrations are recognizable by the Facebook logo or the terms "Like", "Like", "Share" in Facebook's colors (blue and white). Information on all Facebook plugins can be found via the following link: https://developers.facebook.com/docs/plugins/.

Facebook Inc. complies with European data protection law and is certified under the Privacy Shield agreement: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active. All data that you transmit to this website - for example when making inquiries or logging in - cannot be read by third parties thanks to SSL encryption.

SSL encryption (HTTPS protocol)

In order to protect your transmitted data in the best possible way, the website operators use SSL encryption. You can recognize such encrypted connections by the prefix "https://" in the page link in the address bar of your browser. Unencrypted pages are marked with "http://".

Your rights and assertion of rights

You are entitled to the rights listed below. You can assert these rights against us. To assert your rights, please use the above-mentioned data or send an e-mail to us.

Right to information

You have the right to be informed whether we process personal data about you, for what purposes we process the data, which categories of personal data about you we process, to whom the data may have been forwarded, how long the data may be stored and what rights you have.

Right to rectify data. You have the right to have inaccurate personal data concerning you that is stored by us corrected. You also have the right to have us complete an incomplete data record stored by us.

Deletion

You can demand that we delete the personal data concerning you if

• the data has been processed unlawfully
• the purpose for which the data was collected has been achieved
• you have revoked your consent to data processing and there is no other legal basis for the processing
• we are subject to a legal obligation to delete the data
• you are under 16 years of age
• you have objected to the processing and there are no overriding legitimate grounds for processing on our part.

Right to restriction of processing

You may request us to restrict processing in the following cases. In these cases, we will place a block on the data and not process it any further.

• If you dispute the accuracy of the personal data for the duration of our review.
• Insofar as you have requested deletion and we cannot or may not carry out deletion.
• If you require the data for the assertion of claims, but we would be obliged to delete the data because the purpose of the processing has been achieved.
• Insofar as you have objected to the processing and a final decision has not yet been made.

Objection to processing

Insofar as the processing of personal data concerning you is based on legitimate interests on our part, you may object to the processing on grounds relating to your particular situation.

Revocation of consent given. If you have given us your consent to the processing of personal data, you may revoke this consent at any time. Please address your revocation to the data specified above or by e-mail to us.

Right to complain about data protection supervision. You have the right to contact the supervisory authorities with a data protection complaint.

Liability for contents

As a service provider, we are responsible for our own content on these pages in accordance with general laws. However, as a service provider, we are not obligated to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity.

Obligations to remove or block the use of information according to general laws remain unaffected. However, liability in this regard is only possible from the point in time at which a concrete infringement of the law becomes known. If we become aware of such infringements, we will remove this content immediately.

Liability for links

Our offer contains links to external websites of third parties, on whose contents we have no influence. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal contents were not recognizable at the time of linking.

However, a permanent control of the contents of the linked pages is not reasonable without concrete evidence of a violation of the law. If we become aware of any infringements, we will remove such links immediately.

Copyright

The contents and works created by the site operators on these pages are subject to copyright. Duplication, processing, distribution, or any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of its respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use.

Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is identified as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of any infringements, we will remove such content immediately.